FAQs

JAPA Authenticity -

We only create products at Japa we love and use in our own homes. Each is dreamed up from our founders heart, passes through the hands of our small team, and lives on in your family as one of our greatest honors to help you make space for the worthwhile. Details from the stitching, printing, to where and how our products are made, matter deeply to us. We expect a lot from our products and you can too. If something isn't right with your purchase, please let us know. We're a small team who wants to make it right.

Sending love!

What is on the underside of the Mat?

The bottom side of the mat is a durable, textured leather material made from cork that can get wet as well as be cleaned. We like to think of it like the bottom of a shoe. It is understood it will be used, worn, and even get dirty. So, don’t worry about that & keep the upper part squeaky clean.

How do I leave a Review?

Leaving a review is as simple as finding the product you would like to review and scrolling down to the review section at the bottom of the page. From there select the "Write Review" button and fill out the form.

Do you offer Local Pick up?

Yes, call us on +91 9790014222 or write us at japa@japa.baby and you can have it collected locally from Chennai.

DISPATCH AND SHIPPING

What are your dispatch timeframes?

Where do your products ship from?

Our products ship from Chennai, Tamil Nadu, INDIA.

Do I have to be home to receive my order?

We ship all our orders with tracking and a request for a signature. This is to make sure that your order is not left unattended at the delivery address.  

PRODUCTS

What is vegan leather?

Our vegan leather fabric is custom manufactured for our brand and contains zero animal materials.

The fabric composition is PLANT BASED- fruit skin and cork (depending on our single sided and double sided fabric) and with a thin layer of bio based polyurethane natural oils extracted from fruit skin and plants.

This top layer gives the fabric the beautiful texture and buttery soft feeling of genuine leather however it is water impermeable & stain resistant. It really is that amazing!

As a new brand we spent a lot of time researching the different types of vegan leather fabric available and in the end, we decided to create our own to ensure the quality was top notch and to be able to curate our own designs.

Why do you call it vegan leather?

The term vegan leather is commonly used for this type of fabric/leather because they are crafted from cactus, pineapple, apple skin etc and is factual that it contains zero animal products or by-products.

Some so called "vegan leather" fabrics do contain a small percentage of genuine leather particles, where as ours does not.

Is your vegan leather safe for children?

Absolutely. Our vegan leather is custom made for our brand so we have control over the standards produced. It is manufactured to strict international safety standards for children's products (EN-71) and then independently tested to ensure it contains no lead, arsenic, chromium and a long list of other harmful heavy metals and toxic substances.

How can I smooth out the crease lines on my mat?

By folding your mat it naturally develops crease lines. Through using your mat these crease lines will disappear however to expedite this we recommend that you hang your mat overnight (using the hang strap) as weight helps a lot.

Further to this you can place your mat in direct sunlight for an hour or so. To avoid recurrence of crease lines, hang your mat to store rather than fold.

All pure materials, fabrics and leather will have creases. Creases are a sign of purity and premium quality, it will reduce with use.

Are your products waterproof/suitable for outdoor use?

Our range of mats are 100% waterproof and are designed for outdoor use too.